WorkDeep Terms of Service

Last updated: August 12, 2026  ·  Contact: info@workdeep.ai

1. The Services

WorkDeep provides an AI-powered work assistant that can, among other things:

• chat with you and answer questions;
• read, summarize, translate, and generate documents and other content;
• execute tasks on your device (local execution) or, where you explicitly select it, on our cloud servers (cloud execution);
• run scheduled tasks on a timer;
• maintain long-term memory of your preferences and context, which you can review and clear at any time.

The Services rely on artificial intelligence ("AI") models. AI output can be inaccurate, incomplete, or unsuitable for your purposes. You are solely responsible for reviewing and verifying AI output before relying on it, and for all decisions and actions you take based on it.

2. Accounts and Registration

• You must be at least 13 years old (or the minimum age required by your jurisdiction, such as 16 in the EU) to use the Services.
• You agree to provide accurate, current, and complete information during registration and to keep your account credentials secure. You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account: info@workdeep.ai.
• We may suspend or terminate accounts that violate these Terms, that are inactive, or that pose a security risk, with notice where practicable.

3. Payment, Credits, and Subscriptions

3.1 Usage-based credits

• Certain AI capabilities consume usage-based credits ("deep" and "deeper" tiers). The applicable rate is displayed before you send a message.
• Credits are deducted from your balance at the time of use in the following order: gifted credits, plan-included credits, then purchased credit packs. Actual usage and remaining balance are shown in your account.
• Credits are non-refundable except as required by applicable law or the store policies described below.

3.2 Subscriptions

• Subscription plans provide access to plan features and may include a monthly credit allowance. Plans renew automatically for the period you selected until cancelled.
• Mobile (Apple App Store / Google Play): subscriptions purchased in-app are billed and managed by the store. Cancellation must be done through your App Store or Google Play account settings, no later than 24 hours before the end of the current period. Refunds are handled by the respective store's policies.
• Desktop / Web (Stripe): subscriptions billed by us can be cancelled anytime from your account settings; access continues until the end of the paid period. Refunds within 14 days of a first purchase may be requested via info@workdeep.ai.
• We may change pricing prospectively. Price changes for subscriptions will be notified in advance and take effect at the next renewal.

3.4 Taxes

You are responsible for any applicable taxes. Where required, we will collect and remit taxes on your behalf.

4. Acceptable Use

You agree not to use the Services to:

• violate any applicable law or regulation;
• infringe the intellectual property, privacy, or other rights of others;
• generate, store, or transmit content that is unlawful, defamatory, harassing, hateful, or that promotes violence or self-harm;
• impersonate any person or entity, or misrepresent your affiliation;
• attempt to bypass, disable, or interfere with authentication, billing, rate limits, or any technical measure of the Services;
• use automated means (bots, scrapers) to access the Services except as explicitly permitted;
• introduce malware, or interfere with the integrity or performance of the Services;
• use the Services to develop a competing product or model.

We may review conduct and content to enforce these Terms, and may suspend or terminate access for violations.

5. Your Content

• You retain all rights to the content you submit to the Services ("Your Content").
• You grant us a limited, worldwide, non-exclusive license to process, store, transmit, and display Your Content solely to provide and improve the Services, in accordance with our Privacy Policy.
• You represent that you own or have the necessary rights to Your Content and that it does not violate any law or third-party rights.
• We do not claim ownership of AI-generated output; to the extent permitted by law, output is provided to you subject to the same license restrictions as the Services themselves.

6. Cloud Execution and Data

• Cloud execution is optional and requires your explicit selection per task. Local execution keeps your files and data on your device.
• When you use cloud execution, only the task instructions you provide are transmitted (unless you separately attach content), and the resulting output may be stored to deliver the results to you.
• You are responsible for ensuring you have the right to process any data you submit to the Services, including personal data of third parties.

7. Intellectual Property

The Services, including software, design, trademarks (including "WorkDeep"), and documentation, are owned by us or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or reverse engineer the Services except as expressly permitted by applicable law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal or internal business purposes, subject to these Terms.

8. Third-Party Services

The Services may integrate with or link to third-party services (including app stores, payment processors, and external websites). We are not responsible for the content, policies, or practices of third parties. Your use of third-party services is governed by their own terms.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED CONTENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. AI OUTPUT IS PROVIDED FOR ASSISTANCE ONLY AND DOES NOT CONSTITUTE PROFESSIONAL, LEGAL, FINANCIAL, MEDICAL, OR OTHER ADVICE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if we discontinue the Services. Upon termination, your right to use the Services ceases; sections that by their nature should survive (including Sections 5, 7, 9, 10, 13, and 14) will survive termination. You may export your data before termination; we will honor data deletion requests as described in our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced through the Services (for example, by a notice or an updated "Last updated" date). Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws principles. The parties will first attempt to resolve any dispute informally by contacting info@workdeep.ai. If a dispute cannot be resolved informally within thirty (30) days, it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong, the arbitration shall be conducted in English by one (1) arbitrator, and the arbitral award shall be final and binding on both parties. Nothing in this section limits your rights under mandatory consumer protection laws of your country of residence.

14. Contact Us

Questions about these Terms? Contact us at info@workdeep.ai.

Operator: Tianwei Zhongxiang Technology (Tianjin) Co., Ltd. — Tianjin, People's Republic of China.